Return & Refun Policy

Return & Refund Policy – ApnaMarket Sitamarhi

 

At ApnaMarket Sitamarhi, we aim to provide you with fresh and high-quality groceries. If you are not completely satisfied with your purchase, please review our return policy below.

 

1. Eligibility for Returns

 

Items must be returned within 2 days of delivery.

 

Only unused, unopened, and undamaged products are eligible for return.

 

Perishable items (fruits, vegetables, dairy, etc.) can only be returned if they are damaged or expired upon delivery.

 

 

2. Non-Returnable Items

 

Perishable food items (unless damaged/expired upon delivery).

 

Opened or used products.

 

Items purchased on special discounts or offers (unless defective).

 

 

3. Return Process

 

Contact us via WhatsApp or call [ 823559776 ] within 2 days of receiving the product.

 

Provide order details and clear images of the product (if damaged or defective).

 

Our team will review your request and arrange a pickup or replacement if eligible.

 

 

4. Refund Policy

 

Refunds will be processed within 2-3 business days after the return is approved.

 

Refunds will be credited to the original payment method or as store credit.

 

If the return is due to our mistake (wrong/damaged product), we will offer a full refund or replacement.

 

 

5. Order Cancellation

 

Orders can be canceled before dispatch for a full refund.

 

Once dispatched, orders cannot be canceled but may be eligible for return as per the policy.

 

 

For any queries, contact us at:

📞 [ 8235359776 ]

📍 [ ApnaMarket Sitamarhi ]

🌐 www.apnamarket.online

 

We appreciate your trust in ApnaMarket Sitamarhi and strive to provide the best service.  Thank-you